Couple Raises Concern After Hyundai Canada Allegedly Refused KSDS-Related RECALL Following Engine Failure
- Small Town Productions
- 2 days ago
- 3 min read
| Small Town News | A Division of Small Town Productions |
A local couple is speaking out after they say Hyundai Canada has refused to honor recall-related support connected to the KSDS (Knock Sensor Detection System) recall, despite their 2016 Hyundai Santa Fe showing symptoms consistent with serious engine trouble and the recall itself.
The couple; Adam and Nicole, say they originally bought the SUV from Need a Car Trenton and were thrilled with it at the start.
“We were thrilled with the car,” they said.
But that excitement didn’t last long.
Warning Lights Appeared
According to Adam and Nicole, roughly eight months into ownership, their Santa Fe suddenly displayed an engine light and oil light.
They say they pulled over and shut the vehicle off immediately after the warning lights came on.
Vehicle Was Towed to a Licensed Repair Facility in Early December
Adam and Nicole say the vehicle was not driven further after the warning lights appeared and was instead brought by tow to a licensed repair facility in Marmora near the beginning of December.
The couple says the issue has remained unresolved since that time as they continue working through warranty and coverage decisions.
Licensed Repair Facility Confirmed Engine Knock and No Owner Fault
The couple says the licensed repair facility in Marmora inspected the vehicle and confirmed the presence of an engine knock, a symptom commonly associated with significant internal engine damage.
They say the mechanic advised them there were no signs of driver error or neglect, and further indicated that oil maintenance appeared to be up to date, based on the inspection and available service information.
According to the couple, the repair facility’s professional opinion was that the engine issue should be covered under warranty, which they believe makes the denial of recall-related support even more concerning.
Third-Party Warranty Still Pending — and Lost Wages Have Added Up
With Hyundai Canada allegedly declining recall-related coverage in their case, Adam and Nicole say they are now waiting on a third-party warranty provider to determine whether repairs will be approved.
They say the delays have already resulted in costs beyond repairs alone, including lost wages, due to missed work, appointments, and ongoing transportation disruption while the vehicle remains off the road.
Couple Says Theta II Engine Lawsuits May Become the Next Step
Adam and Nicole say the licensed repair facility advised them their Santa Fe has a Theta II engine, which the couple later learned has been connected to past engine-related class action lawsuits and consumer complaints.
They stress they do not want legal conflict, but if their third-party warranty claim is denied, they may have little choice but to explore legal options to recover costs — including repair expenses and lost wages.
Couple Hoping Hyundai Canada Will Get in Touch and Make It Right
Adam and Nicole say they are still hopeful the situation can be resolved without escalation.
They say they are asking Hyundai Canada to review their case again and are hoping the company will reach out directly and make it right.
Contact Information
Adam and Nicole say they are also willing to speak with anyone who has experienced similar engine issues.
📞 Phone: 7056329018
📧 Email: adam.briggscc@gmail.com
Help Share Their Story
Adam and Nicole are asking the community to help raise awareness.
Please share this story so others are informed, and so the couple’s concerns are heard.
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